Promoted articles

• Glossary of SC ACD Terms & Acronyms
• Call Center: Firewall and network configuration
• Diagnosing headset issues
• Workstation minimal requirements
• Static on a call
• Assigning SC Analytics Report Access
• How To Log In to SC Analytics through SC ACD
• Viewing Reports in SC ACD
• Glossary of SC Analytics Terms
• Creating and Managing Spaces for Subclients
• Analyzing Data
• Lookless Dashboards
• Standard Dashboards
• Rebuilding a Script in SC Analytics
• Creating Reports with Standard Fields
• Creating a Sample Call Report
• Creating a Sample Order Report
• Creating a Sample Agent Report
• Viewing Totals on Table Calculations
• Customizing Reports With Color