SingleComm Help Desk
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CX Explore (formerly Analytics)
Data Exploration and Analysis Platform
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CX Create/CX Flow (formerly Guided Interactions)
Scripter tutorials and administration.
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CX Route (formerly ACD)
Automated Call Distributor
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General
General information about SingleComm like weekly updates, tickets, and security.
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Agent
Welcome to the SingleComm Agent Help Center!
Promoted articles
- Assigning CX Explore Report Access
- How To Log In to CX Explore through CX Route
- Viewing Reports in CX Route
- Glossary of CX Explore Terms
- Creating and Managing Spaces for Subclients
- Analyzing Data
- Lookless Dashboards
- Standard Dashboards
- Scheduling/Sending Reports
- Rebuilding a Script in CX Explore
- Creating Reports with Standard Fields
- Creating a Sample Call Report
- Creating a Sample Order Report
- Creating a Sample Agent Report
- Viewing Totals on Table Calculations
- Customizing Reports With Color
- Glossary of CX Route Terms & Acronyms
- Call Center: Firewall and network configuration
- Diagnosing headset issues
- Workstation minimal requirements
- Static on a call