New client quick start guide - Network and workstation – SingleComm

New clients should submit the following information to Singlecomm to help expedite any future troubleshooting as well as assist you having a smooth experience with our platform.

How many agents you plan on using with our platform (total and concurrent)
Updated network diagram showing segmentation
List of all ISPs with their current speeds, type of line (business class, SLA backed business class, or consumer quality)
Make/Model of their current switches
Firewall Make/Model
Desktop configuration with makes/models that you plan on using
Headset makes/models (if you have those already)
What platform are you currently using and is it using VoIP to deliver calls?
Contact information for your network team (Linked spreadsheet with examples)

Be sure you have reviewed the following articles and made the appropriate changes

https://help.singlecomm.com/hc/en-us/articles/229708128-Call-Center-Firewall-and-network-configuration

https://help.singlecomm.com/hc/en-us/articles/219498748-Workstation-minimal-requirements

Please contact our client services department if you need assistance.

Contact Center Information.xlsx
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New client quick start guide - Network and workstation

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