The Call Quality by DID Group page provides a location to view information on call quality statistics. It is located under the Administrator section. See the list of term definitions for more information.
DID Group = The name of the DID (Direct Inward Dialing) group.
No Media Calls = Calls on which one or both parties cannot hear the other.
Calls = Total number of calls placed.
RTP = Real-time Transport Protocol
RTP Skip > 1% = Number of calls in which RTP Skips are greater than 1% of VoIP packets were skipped.
RTP Flush > 1% = Number of calls in which RTP Flushes are greater than 1% of VoIP packets were flushed.
Avg RTP Skip = Number of RTP Skips averaged over all calls.
Avg RTP Flush = Number of RTP Flushes averaged over all calls.