This tutorial covers suspending and moving DIDs and DID groups in the ACD.
The user needs to have sufficient permissions to modify DIDs.
Suspending Individual Numbers
Click on Numbers on the left-hand panel. Find the number that you wish to suspend and click on it.
Select 'yes' for Suspended and click Update.
Bulk Suspending Numbers
Click on Numbers on the left-hand panel. Click the checkbox next to each number you wish to suspend. Click Bulk Edit.
At the bottom of the form that pops up, select the Change To option for Suspended, and set it to Yes. Click Apply Updates.
The same process used above can be used to suspend one or multiple number groups. Click on Number Groups below the Numbers section on the left of the screen to modify them.
Numbers for Programs
Program numbers can be modified directly from the program they are linked to. Click on Programs on the left of the screen, then DIDs in the top-right.
From here, follow the directions for suspending individual numbers.