Creating an Omnichannel Program

Configuring the SingleComm Omnichannel Messaging Client is simple. This article will outline Step 1: Creating a Program.

1. What is a Program?

• A container for campaigns
• In the same way SC ACD has call programs, these are separate programs housed within Omnichannel's Campaign Creator

2. Creating the Program

• Click Omnichannel Setup in the left-hand navigation bar
  
  
  
• It will default to the Programs tab
  
• Click  +New Program
• On the Create a new Omnichannel program pop-up
  
  
  • Program Name: the label for your messaging program [required]
  • Click Create Program 
    

*The most recently created program will appear at the top of the Programs list.

From the Programs list page:

• Suspend/Activate the Program
• Edit Name

To view the next step in the process, Creating an Omnichannel Campaign, click here.