Creating an Omnichannel Program

The content in this article is appropriate for: Supervisors and Administrators

Configuring the SingleComm Omnichannel Messaging Client is simple. This article will outline Step 1: Creating a Program.

1. What is a Program?

• A container for campaigns
• In the same way SC ACD has voice programs, these are separate programs housed within Omnichannel's Campaign Creator.

• Log in to SC ACD
   The easiest way is to type [yourcompanyname].singlecomm.com into a browser, then log in with your email address/password.

2. Creating the Program

• Click OC Campaign Creator in the left-hand navigation bar
  
  
  
• It will default to the Programs page on the Programs tab
  
• Click  +New Program
• On the Create a new Omnichannel program pop-up:
  
  
  • Program Name: the label for your messaging program [required]
  • Click Create Program 
    

*The most recently created program will appear at the bottom of the Programs list.

From the Omnichannel Programs list page:

• Suspend/Activate the Program
• Edit Program Name

To view the next step in the process, Creating an Omnichannel Campaign, click here.