The content in this article is appropriate for: Administrators, Supervisors, and Agents
A
ACK: [short for acknowledge] Common TAS response. Receiver can reply “ACK” or use the ACK button to acknowledge receipt of message.
Acknowledgement Blasting:
Active Messages: Review status of active messages waiting for acknowledgement.
Affiliate:
All Contacts: Comprehensive list of contacts for TAS clients
All Contacts Methods: Comprehensive list of contacts and contact preferences for TAS clients
B
Billing: TAS component to track billable time
C
Clients: Another name for TAS accounts. Clients are configured in the Manage Existing Accounts section.
Contact ID:
Custom Contact Channels:
D
Dequeue:
Dispatching: TAS component for creating templates for message delivery.
E
Email/SMS Sources: TAS component for adding/editing sources for messaging and emails.
Endnote: Common TAS response for turning off a note.
L
Looping: Permits rule sets to repeat multiple times until acknowledged.
M
Message Dispatcher: TAS component for configuring and sending communications
Messages: TAS location for reviewing message status.
N
Notices: TAS location for reviewing message errors
O
On Call: TAS location for creating a schedule with accurate date and time for accurate message delivery.
P
PID: [Process ID]
R
Relationships: TAS component for creating connections for clients and messaging.
S
Set: Dispatch rule configured to deliver messages.
T
TAS: [Telephone Answering Service] SC ACD TAS is SingleComm’s cloud-based answering service platform.
Comments
0 comments
Article is closed for comments.