The content in this article is appropriate for: Administrators, Supervisors, and Agents
ACK: [short for acknowledge] Common TAS response. Receiver can reply “ACK” or use the ACK button to acknowledge receipt of message.
Active Messages: Review status of active messages waiting for acknowledgement.
All Contacts: Comprehensive list of contacts for TAS clients
All Contacts Methods: Comprehensive list of contacts and contact preferences for TAS clients
Billing: TAS component to track billable time
Clients: Another name for TAS accounts. Clients are configured in the Manage Existing Accounts section.
Custom Contact Channels:
Dispatching: TAS component for creating templates for message delivery.
Email/SMS Sources: TAS component for adding/editing sources for messaging and emails.
Endnote: Common TAS response for turning off a note.
Looping: Permits rule sets to repeat multiple times until acknowledged.
Message Dispatcher: TAS component for configuring and sending communications
Messages: TAS location for reviewing message status.
Notices: TAS location for reviewing message errors
On Call: TAS location for creating a schedule with accurate date and time for accurate message delivery.
PID: [Process ID]
Relationships: TAS component for creating connections for clients and messaging.
Set: Dispatch rule configured to deliver messages.
TAS: [Telephone Answering Service] SC ACD TAS is SingleComm’s cloud-based answering service platform.