The content in this article is appropriate for: Administrators, Supervisors, and Agents

A

ACK: [short for acknowledge] Common TAS response. Receiver can reply “ACK” or use the ACK button to acknowledge receipt of message.

Acknowledgement Blasting:

Active Messages: Review status of active messages waiting for acknowledgement.

Affiliate:

All Contacts: Comprehensive list of contacts for TAS clients

All Contacts Methods: Comprehensive list of contacts and contact preferences for TAS clients

B

Billing: TAS component to track billable time

C

Clients: Another name for TAS accounts. Clients are configured in the Manage Existing Accounts section.

Contact ID:

Custom Contact Channels:

D

Dequeue:

Dispatching: TAS component for creating templates for message delivery.

E

Email/SMS Sources: TAS component for adding/editing sources for messaging and emails.

Endnote: Common TAS response for turning off a note.

L

Looping: Permits rule sets to repeat multiple times until acknowledged.

M

Message Dispatcher: TAS component for configuring and sending communications

Messages: TAS location for reviewing message status.

N

Notices: TAS location for reviewing message errors

O

On Call: TAS location for creating a schedule with accurate date and time for accurate message delivery.

P

PID: [Process ID]

R

Relationships: TAS component for creating connections for clients and messaging.

S

Set: Dispatch rule configured to deliver messages.

T

TAS: [Telephone Answering Service] SC ACD TAS is SingleComm’s cloud-based answering service platform.