Welcome to the Singlecomm Support Portal! If you need assistance from the SingleComm team, choose one of the options that best describes the problem you are encountering....
{"xsrfToken":"c21413a9d79b2f85309ee300c5e7ec54b1e12bd4_lout","branding":{"id":"12","key":"hde","name":"SingleComm Support","portalBaseUrl":"/servicedesk/customer/portal/12","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/12/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#b81c21","headerLinkHoverBGColor":"#b81c21","headerBadgeColor":"#b81c21"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2367e9cb-d3c5-4882-8c04-2a9770726e2a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZTM5ODA2Ni1kNTFlLTQ3OGItOGZhMy1kYmVlNjg5MWI1YmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjIzNjdlOWNiLWQzYzUtNDg4Mi04YzA0LTJhOTc3MDcyNmUyYSI6WyJyZWFkIl19LCJleHAiOjE3NDc1OTQ1NzUsIm5iZiI6MTc0NzU5Mzk3NX0.giDEuR0dWiJNv5NbtDWWpuYhRNuuAHIa_KbvCZzndNA&client=0e398066-d51e-478b-8fa3-dbee6891b5bb&mode=fit","logoId":"2367e9cb-d3c5-4882-8c04-2a9770726e2a","isLogoAvailable":true,"helpCenterTitle":"Welcome to the SingleComm Help Desk","sharedPortalName":"SingleComm Support Portal","userInitialAnnouncementHeader":"SingleComm has a new Help Desk!","userInitialAnnouncementMessageWiki":"<p>Help yourself using the articles in our knowledge base or tell us about the issue using the guides below...we are here to provide support.</p>","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pt-PT":{"helpCenterTitle":"Bem vindo ao Centro de Ajuda","sharedPortalName":"Centro de Ajuda","localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the SingleComm Help Desk","sharedPortalName":"SingleComm Support Portal","announcementHeader":"SingleComm has a new Help Desk!","announcementMessage":"Help yourself using the articles in our knowledge base or tell us about the issue using the guides below...we are here to provide support.","localeDisplayName":"English (United States)"},"ko-KR":{"helpCenterTitle":"도움말 센터에 오신 것을 환영합니다.","sharedPortalName":"도움말 센터","localeDisplayName":"Korean (South Korea)"},"pt-BR":{"helpCenterTitle":"Bem-vindo ao Central de Ajuda","sharedPortalName":"Central de Ajuda","localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","announcementHeader":"¡Singlecomm tiene una nueva mesa de ayuda!","announcementMessage":"Ayúdese a sí mismo usando los artículos de nuestra base de conocimientos o cuéntenos sobre el problema utilizando las guías a continuación ... Estamos aquí para brindar apoyo.","localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans Centre de support","sharedPortalName":"Centre de support","localeDisplayName":"French (France)"},"ja-JP":{"helpCenterTitle":"ヘルプセンターへようこそ","sharedPortalName":"ヘルプセンター","localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#202767","helpCenterTitleColor":"#e4e9ec","bannerMediaApiUrl":"https://api.media.atlassian.com/file/b4b6bd09-923d-482c-9874-2028201c7f3c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZTM5ODA2Ni1kNTFlLTQ3OGItOGZhMy1kYmVlNjg5MWI1YmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI0YjZiZDA5LTkyM2QtNDgyYy05ODc0LTIwMjgyMDFjN2YzYyI6WyJyZWFkIl19LCJleHAiOjE3NDc1OTQ1NzUsIm5iZiI6MTc0NzU5Mzk3NX0.wozDzXv4FqzljbhKfwcrmg_tRnCBYEieYSUNpkiOTzw&client=0e398066-d51e-478b-8fa3-dbee6891b5bb&height=300&mode=fit","bannerMediaApiFileId":"b4b6bd09-923d-482c-9874-2028201c7f3c","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"12","key":"hde","projectId":14034,"serviceDeskId":12,"name":"SingleComm Support","description":"<p>Welcome to the Singlecomm Support Portal! If you need assistance from the SingleComm team, choose one of the options that best describes the problem you are encountering....</p>","portalBaseUrl":"/servicedesk/customer/portal/12","reqTypes":[{"id":"129","name":"General questions about SingleComm","descriptionHtml":"","callToAction":"General questions about SingleComm","introHtml":"<p>Can't find an answer in the knowledge base articles? Ask here.</p>","icon":13344,"iconUrl":"https://singlecomm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13344","groups":[22],"key":""},{"id":"122","name":"New Build","descriptionHtml":"","callToAction":"New Build","introHtml":"<p>Need assistance creating something new? Let us know.</p>","icon":13315,"iconUrl":"https://singlecomm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13315","groups":[24],"key":""},{"id":"130","name":"Positive Feedback","descriptionHtml":"","callToAction":"Positive Feedback","introHtml":"<p>Did we blow your mind or just wanna give us a pat on the back? You can do it here.</p>","icon":13336,"iconUrl":"https://singlecomm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13336","groups":[22],"key":""},{"id":"131","name":"Report an Issue","descriptionHtml":"","callToAction":"Report an Issue","introHtml":"<p>Report any issues you may be experiencing within Singlecomm</p>","icon":13315,"iconUrl":"https://singlecomm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13315","groups":[21],"key":""},{"id":"128","name":"Suggest an Improvement","descriptionHtml":"","callToAction":"Suggest an Improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":13335,"iconUrl":"https://singlecomm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13335","groups":[22],"key":""},{"id":"117","name":"Audio Issues","descriptionHtml":"<p>In order to get this resolved, we need as many details as possible including details about the equipment being used and system performance...</p>","callToAction":"Audio Issues","introHtml":"<p>Tell us if you are experiencing agent or consumer audio issues.</p>","icon":13300,"iconUrl":"https://singlecomm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13300","groups":[],"key":""},{"id":"126","name":"File Rerun","descriptionHtml":"","callToAction":"File Rerun","introHtml":"<p>Need another fulfillment or media file sent? Let us know here.</p>","icon":13341,"iconUrl":"https://singlecomm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13341","groups":[],"key":""},{"id":"132","name":"Help with Cloud Routing","descriptionHtml":"","callToAction":"Help with Cloud Routing","introHtml":"<p>Having routing issues? We can help.</p>","icon":13311,"iconUrl":"https://singlecomm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13311","groups":[],"key":""},{"id":"123","name":"Merchant Processor","descriptionHtml":"","callToAction":"Merchant Processor","introHtml":"<p>Requests for new merchant and/or payment gateway integrations.</p>","icon":13317,"iconUrl":"https://singlecomm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13317","groups":[],"key":""},{"id":"125","name":"New Fulfillment Partner","descriptionHtml":"","callToAction":"New Fulfillment Partner","introHtml":"<p>Requests for new fulfillment file integrations.</p>","icon":13330,"iconUrl":"https://singlecomm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13330","groups":[],"key":""},{"id":"124","name":"New Media Partner","descriptionHtml":"","callToAction":"New Media Partner","introHtml":"<p>Requests for new media file integrations.</p>","icon":13312,"iconUrl":"https://singlecomm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13312","groups":[],"key":""},{"id":"172","name":"Onboard to our Platform","descriptionHtml":"","callToAction":"Onboard to our Platform","introHtml":"","icon":13487,"iconUrl":"https://singlecomm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13487","groups":[],"key":""},{"id":"116","name":"Other issues","descriptionHtml":"","callToAction":"Other issues","introHtml":"<p>Tell us if you are experiencing system or application issues that aren't covered anywhere else</p>","icon":13342,"iconUrl":"https://singlecomm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13342","groups":[],"key":""},{"id":"119","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us if you found something buggy.</p>","icon":13310,"iconUrl":"https://singlecomm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13310","groups":[],"key":""},{"id":"134","name":"Request Access ","descriptionHtml":"","callToAction":"Request Access ","introHtml":"<p>Need credentials or a new user created for one of our partner sites or instances? Request it here.</p>","icon":13338,"iconUrl":"https://singlecomm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13338","groups":[],"key":""},{"id":"118","name":"Scripts aren't Popping","descriptionHtml":"","callToAction":"Scripts aren't Popping","introHtml":"<p>Tell us if you are experiencing issues with the scripter.</p>","icon":13329,"iconUrl":"https://singlecomm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13329","groups":[],"key":""},{"id":"121","name":"Something Else","descriptionHtml":"","callToAction":"Something Else","introHtml":"<p>Are you experiencing something that isn't covered here? Tell us about it.</p>","icon":13314,"iconUrl":"https://singlecomm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13314","groups":[],"key":""},{"id":"127","name":"Suggest a New Feature","descriptionHtml":"","callToAction":"Suggest a New Feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":13332,"iconUrl":"https://singlecomm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13332","groups":[],"key":""},{"id":"138","name":"The Platform Isn't Loading","descriptionHtml":"","callToAction":"The Platform Isn't Loading","introHtml":"<p>The Platform Isn't Loading</p>","icon":11232,"iconUrl":"https://singlecomm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11232","groups":[],"key":""},{"id":"120","name":"User Support","descriptionHtml":"","callToAction":"User Support","introHtml":"<p>Need help setting up a program or campaign, configuring an IVR, setting up agents, or troubleshooting a setup issue? Select this to get assistance.</p>","icon":13306,"iconUrl":"https://singlecomm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13306","groups":[],"key":""}],"reqGroups":[{"id":21,"name":"I want something fixed"},{"id":24,"name":"I want something new or updated"},{"id":22,"name":"I want to provide feedback"}],"orderMapping":{"22":[129,130,128],"24":[122],"34":[172],"21":[131],"25":[127,128,129,119,130]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"00ea2700-c5dc-38f9-b58d-14741881cf3d","appLinkName":"","appLinkUrl":"","spaceKey":"CHD","spaceName":"Client Help Desk","spaceUrl":"","isServer":false},"labels":[],"projectKey":"HDE","serviceDeskId":12,"kbLinkDomainURLs":["https://singlecomm.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":12,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HDE","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZTM5ODA2Ni1kNTFlLTQ3OGItOGZhMy1kYmVlNjg5MWI1YmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xNDAzNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc1OTUxNzUsIm5iZiI6MTc0NzU5Mzk3NX0.czjOgkK0FpafVKFNp1ugpsvdwASE-5SCaqgebYjFEIo","targetCollection":"upload-project-14034","endpointUrl":"https://api.media.atlassian.com","clientId":"0e398066-d51e-478b-8fa3-dbee6891b5bb","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"SingleComm Support Portal","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://singlecomm.atlassian.net/wiki","kbLinkDomainURLs":["https://singlecomm.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}