Adjusting the Number Order of Dispatch Rule Sets in TAS

The content in this article is appropriate for: The content in this article is appropriate for: Administrators, Supervisors, or Agents with TAS Clients and TAS Super User privileges.

This article assumes that multiple dispatch rule sets have already been created.

When multiple Dispatch Rule Sets are created for a TAS account, they are added in the order they were created. The SC TAS Module allows you to reorder these sets if necessary.

Log in to the SC ACD
The easiest way is to type [yourcompanyname].singlecomm.com into a browser, then log in with your email address/password.

Expand the TAS module options by clicking on TAS in the left-hand navigation bar
Access your current TAS accounts by clicking Manage Existing Accounts
Select the account you would like to make changes to by clicking on the account name, then click on the Dispatching tab at the top
At the bottom of the Dispatching page, all of the current rule sets will be listed

This account has 3 rule sets: Email Chris, Email Jill, and Call Tony. They are listed in the order in which they were created. When this rule set is used, it will first email Chris, then it will email Jill, and finally it will call Tony.
To view the settings of any rule set, click its ID#
If you look at the settings of the first rule set listed, you will see that its Number Order in Rule Set = 1.
Let’s say that we need to change the order of the above dispatch rule sets so that when it is triggered, it will call Tony first, then email Chris and finally email Jill.
On the Dispatching tab, you will see arrows next to the dispatch rule sets
To move a set one position higher the list, click the green arrow. To move a set one position further down in the list, click the orange arrow.
These changes will save automatically and the Number Order in Rule Set on the Details tab will be automatically adjusted.