The content in this article is appropriate for: Agents
This article assumes that the agent is logged in to the ACD.
As an agent, you have the ability to leave a written message as part of the call feedback, which can be viewed by a supervisor.
- The feedback option will be available from anywhere within your Agent module, which is accessible from the left-hand navigation bar
- Click the "i" icon in the top left to open the Call Notes/Feedback window
- Type your feedback here and click Submit when done
- A confirmation will pop up briefly to let you know your feedback has been submitted.
🤔 When should I leave call feedback?
Since the Feedback option is available at any time during a call, you may leave feedback at any time. When comments are pertaining to a specific call and submitted during a live call, the feedback is linked to the Call ID, as pictured below: