Symptoms: Calls appear to be "stuck" in the IVR or the queue on the supervisor page.
Diagnostics and solutions:
- Be sure to check for any recent changes to your IVRs and/or queues as those are generally the cause of this.
- Check to make sure the campaign is properly setup. Please reach our client services team for additional assistance.
After you have resolved the issue: You can clear any calls that stick on the supervisor page by simply reloading the supervisor signaling. To do this click on Administrator, then signalling components. Find the one labeled Supervisor Signalling Server and click reload.