Outbound Lists

This Outbound Lists allows you to view the lists of leads for Programs and Campaigns. You can edit the settings for how each list is managed. 

Security: Only users with the supervisor role can access this section.

Outbound Lists:

If there is a list of leads associated with an Outbound Campaign you can find it here.

Edit:

Edit button to allows you to change information about the list selected.

• Name - Name of the list.
• Campaign - The Campaign the list is associated with.
• Scheduled Scrubbing - Enable auto-scrubbing at 6 am for leads that have not already been scrubbed.
  • AND ScrubID IS NULL
  • Typically, leads are scrubbed when they are uploaded, so this normally is not required
• Send alerts when there are no available leads - Set alerts for low available lead count
• Send alerts when running low on leads - Set alerts for low lead count
• Sorting
• Normal - Dial newest leads first
• Catch up - Dial oldest leads first
• Contact Status - Select New or other
• DNC Statuses - Select the DNC statuses to apply
• Observe DNC Calling Window - Do you want to dial within the hours determined by DNC
• Country - The Country associated with the leads.
• Caller ID - The number that shows up on leads Caller ID.
• Include Touched Leads - Select if you want this list to include touched leads.
• Maximum Touch Limit - Control the number of times any one lead can be dialed.
• Days Between Dials - Control the number of days before a lead can be dialed again.
• Minimum Dialable Leads - Set the lowest number of available scrubbed leads.
  • If number dips below the minimum value, numbers will be scrubbed again even if they have been scrubbed previously
  • Maximum accepted value is 50, which scrubs 150 leads
• Minimum Lead Age - Determine how new the newest lead is that is included in this list.
• Maximum Lead Age - Determine how old the oldest lead is that is included in this list.
• Associate Leads with Agents - Determine if you want each lead to be associated with an agent.
• Suspended - Select whether this list should be active or not.

Preview Leads:

Preview Leads shows you the specific list of leads with more information.

• Phone # - Telephone number on the lead.
• First Name - The First Name on the lead.
• Last Name - The List Name on the Lead.
• Timezone - The Timezone of the lead.
• List Calls - How many times the lead was dialed out of this list.
• All Calls - How many time the lead has been called.
• Today Calls - How many times the leads was dialed today.