SC Analytics
Data Exploration and Analysis Platform
Using the SC ACD Embed
Getting Started
- Glossary of SC Analytics Terms
- Creating and Managing Spaces for Subclients
- Video Tutorials- Getting Started in Analytics
- Finding Content
- Sharing Links to Data
- Downloading Data
Data Exploration
LookML
Data Delivery and Scheduling
Queries and Calculations
- Rebuilding a Script in SC Analytics
- Creating Reports with Standard Fields
- Creating a Sample Call Report
- Creating a Sample Order Report
- Creating a Sample Agent Report
- Viewing Totals on Table Calculations