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  1. SingleComm
  2. SC Analytics

SC Analytics

Data Exploration and Analysis Platform

Using the SC ACD Embed

  • Assigning SC Analytics Report Access
  • How To Log In to SC Analytics through SC ACD
  • Viewing Reports in SC ACD

Getting Started

  • Glossary of SC Analytics Terms
  • Creating and Managing Spaces for Subclients
  • Video Tutorials- Getting Started
  • Finding Content
  • Sharing Links to Data
  • Downloading Data
See all 7 articles

Data Exploration

  • Analyzing Data
  • Lookless Dashboards
  • Video Tutorials- Data Exploration
  • Exploring Data Overview
  • Filtering and Limiting Data
  • Saving and Editing Looks

LookML

  • Standard Dashboards
  • Converting from LookML to User-defined Dashboards

Scheduling

  • Scheduling/Sending Reports
  • Video Tutorials- Scheduling
  • Scheduling Data Deliveries
  • Schedules cont'd

Queries and Calculations

  • Rebuilding a Script in SC Analytics
  • Creating Reports with Standard Fields
  • Creating a Sample Call Report
  • Creating a Sample Order Report
  • Creating a Sample Agent Report
  • Viewing Totals on Table Calculations
See all 9 articles

Visualizations

  • Customizing Reports With Color
  • Visualization Types
  • Creating Visualizations and Graphs
  • Time Formatting for Charts
SingleComm