SC Analytics

Using the SC ACD Embed

• Assigning SC Analytics Report Access
• How To Log In to SC Analytics through SC ACD
• Viewing Reports in SC ACD

Getting Started

• Glossary of SC Analytics Terms
• Creating and Managing Spaces for Subclients
• Video Tutorials- Getting Started
• Finding Content
• Sharing Links to Data
• Downloading Data

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Data Exploration

• Analyzing Data
• Lookless Dashboards
• Video Tutorials- Data Exploration
• Exploring Data Overview
• Filtering and Limiting Data
• Saving and Editing Looks

LookML

• Standard Dashboards
• Converting from LookML to User-defined Dashboards

Scheduling

• Scheduling/Sending Reports
• Video Tutorials- Scheduling
• Scheduling Data Deliveries
• Schedules cont'd

Queries and Calculations

• Rebuilding a Script in SC Analytics
• Creating Reports with Standard Fields
• Creating a Sample Call Report
• Creating a Sample Order Report
• Creating a Sample Agent Report
• Viewing Totals on Table Calculations

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Visualizations

• Customizing Reports With Color
• Visualization Types
• Creating Visualizations and Graphs
• Time Formatting for Charts