SC ACD
Automated Call Distributor
Getting Started
End to End Setup Instructions
Omnichannel
- Omnichannel Messaging: Agent View
- Omnichannel Messaging: Supervisor Dashboard
- Creating an Omnichannel Program
- Creating an Omnichannel Campaign
- Adding FAQs to an Omnichannel Campaign
- Adding Dispositions to an Omnichannel Campaign
Outbound Dialer
Quality Assurance
- Agent Screen Capture (for Supervisors)
- Screen Capture Quality Control
- Quality Assurance (for Supervisors)
- How-To: Create/Edit a Work Queue
- How-To: Create/Edit a Questionnaire
- Compliance Events
Administrator
- Adding Dynamic Destinations on the ACD
- Setting Auto-Logout for Agents
- Creating an SC ACD Account
- Assigning Program-Level Permissions
- How-To: Assign Media Agency Access Permissions
- System Queues Monitoring Panel
Supervisor
- Call Parking Lot
- Enabling Agent Recording Control
- Shift Manager
- Creating and Managing Memos
- Creating a Number Group
- Supervisor/Agent Messaging
Agent Management
See all 15 articlesNumbers
Sheets
Outbound Telemarketing - OBTM
- Outbound Lists
- Outbound Agent Mix
- Outbound Campaign Mix
- Outbound Lead Management
- Lead Scrubber Queue
- Advanced Outbound Lead Management
Agent
Troubleshooting
- Call Center: Firewall and network configuration
- Diagnosing headset issues
- Workstation minimal requirements
- Static on a call
- Duplicate Agent Removal
- Firewall transaction logs