SC WorkFlow

Getting Started

• Glossary of SC WorkFlow Terms & Acronyms

Guided Interactions

• Guided Interactions: Video Tutorials
• Guided Interaction Fields
• Guided Interaction Field Settings
• Guided Interaction Standard Fields
• Guided Interaction Text Editor
• Importing/Exporting/Cloning a Guided Interaction

See all 25 articles

WorkFlows

• WorkFlow Basics
• Mapping the CommFlow for Reporting
• CommFlow/Script Mapping Standardizations
• Holiday/Dynamic Date Schedules
• Partners
• Parameters

See all 7 articles

Supervisor

• Using Constant Fields to Set Visibility with "Match" Conditions
• Creating a Third Party Offer
• Preparing a Primary Guided Interaction for Connection to a Third Party Offer

Administrator

• New User Creation in Workflow
• Password Change/Reset
• Integrations
• Using DispoMode and the C3S Integration
• Using the Zendesk Integration