Omnichannel
Omnichannel is SingleComm's real-time chat module. It expands communication options by adding web chat, email messaging, SMS (text) messaging, and Facebook Messenger. Built into SC ACD, Omnichannel is taking traditional call centers to the next level by providing customers with more ways to get in touch. The following articles are written to help every step of the way, with How-To directions for setup, use, and reporting with SC Analytics.
- Omnichannel Messaging: Agent View
- Omnichannel Messaging: Supervisor Dashboard
- Creating an Omnichannel Program
- Creating an Omnichannel Campaign
- Adding FAQs to an Omnichannel Campaign
- Adding Dispositions to an Omnichannel Campaign
- Configuring Mailgun for Email Campaigns
- Configuring Channels for an Omnichannel Campaign
- Customizing the Widget on a Webchat Campaign
- Session Transfers
- Viewing Omnichannel Session Data in SC Analytics