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  1. SingleComm
  2. SC ACD
  3. Supervisor

Supervisor

Follow New articles New articles and comments
  • Enabling Agent Recording Control
  • Shift Manager
  • Creating and Managing Memos
  • Supervisor/Agent Messaging
  • Real-Time Overview with Advanced Filtering
  • Viewing Call Leg Data in CX Explore
  • IVR Agent Status Meanings
  • Real-Time Trends / Real-Time Agent Status Tracker
  • Agent Status History
  • Call Log
  • Blocked Numbers (how to block numbers)
  • DNC Numbers
  • Monitoring Report
  • Feedback Report
SingleComm