Supervisor
- Enabling Agent Recording Control
- Shift Manager
- Creating and Managing Memos
- Supervisor/Agent Messaging
- Real-Time Overview with Advanced Filtering
- Viewing Call Leg Data in CX Explore
- IVR Agent Status Meanings
- Real-Time Trends / Real-Time Agent Status Tracker
- Agent Status History
- Call Log
- Blocked Numbers (how to block numbers)
- DNC Numbers
- Monitoring Report
- Feedback Report