Supervisor
- Call Parking Lot
- Enabling Agent Recording Control
- Shift Manager
- Creating and Managing Memos
- Creating a Number Group
- Supervisor/Agent Messaging
- Real-Time Overview with Advanced Filtering
- Viewing Call Leg Data in SC Analytics
- Real-Time Trends / Real-Time Agent Status Tracker
- Agent Status History
- Call Log
- Blocked Numbers (how to block numbers)
- DNC Numbers
- Monitoring Report
- Feedback Report (for Supervisors)