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  1. SingleComm
  2. SC ACD
  3. Agent Management

Agent Management

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  • Manage Agents
  • Create a New Agent
  • Import Agents
  • Agent Performance
  • Agent Activity
  • Service Level
  • Call Handling
  • Networking Reports
  • Manage Teams
  • Minimum Quota
  • Ability Management
  • Skill Management
  • Rank Based Routing
  • Skills Based Routing
  • Cascaded Ability Telemetry for Skills Based Routing
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