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  1. SingleComm
  2. SC ACD
  3. Quality Assurance

Quality Assurance

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  • Configuring Screen Capture (for Administrators and Supervisors)
  • Using Screen Capture
  • Screen Capture Quality Control
  • Quality Assurance (for Supervisors)
  • How-To: Create/Edit a Work Queue
  • How-To: Create/Edit a Questionnaire
  • Compliance Events
  • How-To: Audit Calls (Internal)
  • How-To: Audit Calls (External)
  • Viewing Internal Audit Data in CX Explore
  • Viewing External Audit Data in CX Explore
  • How-To: Update an Agent's NPS
SingleComm