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  1. SingleComm
  2. SC ACD
  3. End to End Setup Instructions

End to End Setup Instructions

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Step-by-step instructions for creating and managing basic IB/OB voice campaigns on the ACD.

  • 1. Creating a Voice Program
  • 2. Creating a Voice Campaign
  • 3. Number Management
  • 4. Configuring the IVR
  • 5. Adding Script Wrapper(s)
  • 6. Assigning Attributes and Agents
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