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SingleComm
CX Route (formerly ACD)
End to End Setup Instructions
End to End Setup Instructions
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Step-by-step instructions for creating and managing basic IB/OB voice campaigns on the ACD.
1. Creating a Voice Program
2. Creating a Voice Campaign
3. Number Management
4. Configuring the IVR
5. Adding Script Wrapper(s)
6. Assigning Attributes and Agents
